Cancellation and Refund Policy

This policy applies to tests you buy directly on this website from P3M Technologies Pvt Ltd, trading as P3M.ai. It does not apply to products we license to an organisation, which are covered by the written agreement with that organisation.

A test is a digital service. After you pay, we send you a link to take the test and, once it is submitted, a report. See our Service Delivery Policy for how and when those arrive.

Refunds are handled by the P3M.ai team. There is no automatic or self-service refund button. You ask us, we look at your order, and we tell you the outcome.

If the test has not been started, you are entitled to a full refund of what you paid.

Starting the test means opening the test link and beginning the test. If you have only received the link, or opened it without starting, the test has not been started.

Once the test has been started, a refund is at the discretion of P3M.ai. We look at each request on its own facts, for example whether something went wrong on our side. Starting a test does not rule out a refund, and it does not guarantee one.

If you were charged more than once for the same order, write to us. We treat the extra payment as one to be returned.

If you paid but did not receive your test link or report, write to us as well. We will either make sure you receive it or look at refunding you. Before you write, please read the steps in the Service Delivery Policy.

Email us and include:

• The name of the buyer and the email address or WhatsApp number used at checkout.
• The name of the test and, if you have it, the date you paid.
• The name of the test-taker, if it is someone other than the buyer.
• A short line on why you are asking, especially if the test was already started.

We will reply to the email you wrote from. We may ask you for more detail to find your order.

An approved refund goes back to the original payment method you used to pay. We cannot send it to a different account or card.

Once we have issued the refund, how soon it shows up depends on your bank or payment provider, which we do not control.